Community Support Services

• Aloha United Way: Statewide assistance directory.
• Ceridian: Up to $5000 in financial assistance for basic needs.
• Hawaii Aging & Disability Resource Center
• Hiehie  Mobile Showers Schedule:
  • Tu/F: Downtown Park (Rotates – Aʻala, Beretania, Dole, Kamamalu)
  • W: Waianae Boat Harbor & Assembly of God
  • Th: Waimanalo Park (Rotates – Beach Park & District Park)
  • Sat: Cathedral School (Kuakini)
  • Last Tu of month: Daybreak Church, Kailua
• Shelters (PIC Vacancy Grid)

• General Information:
  • Hawaii COVID-19 Information
  • Hawaii Pacific Health Institute COVID-19 Info
  • Queen’s Health System’s COVID-19 Care Center 
  • Safe Travels Hawaii COVID-19 Info
• Vaccination:
  • How & Where to Register for COVID-19 Vaccination (Statewide)
  • One Oahu Vaccine Site Locator
  • Hawaii COVID-19 Vaccine Hotline: 808-204-4333
  • Reasons to get COVID-19 Vaccine (multiple languages)
  • CDC: COVID-19 Vaccine & Boosters Info
    
    • CDC: COVID-19 Vaccine for Children & Teens
  • CDC: COVID-19 Vaccine Effectiveness
  • CDC: COVID-19 Frequently Asked Vaccination Questions
  • CDC: Myths & Facts about COVID-19 Vaccines
• Symptoms and Testing:
  • COVID-19 Symptoms and Screening
  • COVID-19 Symptoms in Children
  • COVID-19 Testing: OneOahu
  • CVS Health MinuteClinic Testing Sites
  • Hawaii Pacific Health Drive-Up COVID-19 Specimen Collection Sites
    • To schedule an appointment: Visit Clinical Labs of Hawaii
• Hawaii Data:
  • Hawaii COVID-19 Data (DOH)
  • Safe Travels Hawaii COVID-19 Data
• CDC Data:
  • CDC COVID-19 Data Tracker
• Community & Family Resources:  
  • CDC: How to Protect Yourself & Others
  • CDC: If You Are Sick or Caring For Someone 
  • COVID-19 L.I.F.E Support Resources (Lactation & Infant Feeding)
  • Keiki Heroes: Fun ways to help your child adopt healthy habits and stay safe during the pandemic
  • Keiki Heroes Activity Books in multiple languages

• Call Jenn or Jaye at (808) 589-4312 or (808) 589-4313
• Access Your ‘Ohana Resources

• Keiki O Ka Aina (For Native Hawaiian, Native American and Alaska Native families) Age Birth – 12 years.

• Child Support Enforcement Agency (CSEA)
• Establishing Paternity: Voluntarily or Court
  • Brochure: Voluntary Establishment of Paternity

• Aloha Diaper Bank (Oʻahu)
• Hawaii Diaper Bank (Hawaiʻi Island)

• Call or Text at (808) 347-2551

• Hawaii Helpline M-F 8a-5p: (808) 531-3771; Toll free: (800) 690-6200; Textline: (605) 956-5680
• Child and Family Service Domestic Abuse Hotline (808) 841-0822
• Domestic Violence Brochure (National)
• Domestic Violence Hotline (National): Available 24/7 by calling (800) 799-SAFE (7233)
• Domestic Violence Hotline for Deaf, Blind & Hard of Hearing (National): Available 24/7 via 800-787-3224 TTY and live chat
  • Video phone: 855-812-1001
  • Instant Messenger: DeafHotline
  • Email: nationaldeafhotline@adwas.org
• Domestic Violence Hotline for Native Americans & Alaska Natives: Available 24/7 by calling or texting (844) 7NATIVE (844-762-8483)
  • Live chat available at Strong Hearts Helpline
• Domestic Violence Shelters
  • Domestic Violence Shelter Phone Numbers
• Domestic Violence Action Center
• Extreme Risk Protection Order/ Gun Violence Protective Order:
  • Hawaii enforcement of GVPO
• Gender Based Violence
  • Asian Pacific Institute on Gender Based Violence
    • Directory of domestic & gender violence programs
• Hawaii State Coalition Against Domestic Violence
• Parents & Family Together: 
  • Family Peace Center
  • Ohia Domestic Violence Center
• Professional Resources
  • Battered Women’s Justice Project Resource Center
  • National LGBTQ Institute on IPV

• Hawaii Food Bank
• Hawaii Health & Harm Reduction Services Food Drop
• Women Infant & Children Supplemental Nutrition Program (WIC)
  • Apply to WIC
  • Brochure
  • eWIC Info & Resources (how to use your card)
  • WIC Clinic Locations

• Birth & Marriage Certificates (HI)
  • Vital Records Home
• HI Driver’s License (DL) & State ID Information
  • DL & State ID News & Updates
  • AlohaQ: DL & State ID Appointments
  • DL & State ID Location & Services 
  • Driver’s License Application Form
  • Hawaii Driver’s Manual (for written & road test)
  • Order Online: DL Duplicate or add REAL-ID
    • DL & State ID Documents Accepted (SS card not required for State ID)
    • FAQs
    • Phone:  (808) 768-9128, leave a message & they will return your call or email dl@honolulu.gov
  • State ID Information
    • State ID Application
    • Duplicate State ID by Mail
    • FAQs
    • Phone:  (808) 768-9128, leave a message & they will return your call or email dl@honolulu.gov

• Case Management – including tobacco cessation, HIV, and Hep C
• Clinical Services – including HIV testing, Hep C testing, Buprenorphine
• Law Enforcement Assisted Diversion (LEAD)
• Outreach – including syringe exchange, wound care & housing
• Transgender Services – Kuaʻana Project

• Eye Care: Project Vision
• Hepatitis Care: Hep Free Hawaii
• HPCA: Hawaii Federally Qualified Health Centers (statewide)
• University Health Partners of Hawaii

• Healthcare.gov Purchase health insurance in the marketplace
• Med-QUEST Application (Hawaii Medicaid)
  • Med-QUEST Brochure
• AlohaCare
  • Care coordination:
    • (808) 973-7374
  • Fax number to send 1157 forms to:
    • Main: (808) 973-0676
  • Electronic prior authorization (ePA) using your Electronic Health Record (EHR) tool or log in online to the CoverMyMeds, Surescripts, or ExpressPath portal.
    • Prior Authorization Questions, contact Customer Service: (808) 973-0712 Option #2
    • Care Navigation: (808) 973-0712 Option #1
  • Provider’s Relation (Member’s Enrollment/Eligibility): Toll free 1-877-973-0712
• HMSA
  • Member Eligibility/Enrollment: (808) 948-6486
  • Care coordination: Request Care Coordinator (808)-948-6997
  • Pregnancy Support Program
    • Enrollment Form
  • Prior Authorization Form
    • Contact Medical Management Office: (808) 948-6464
  • 1157 Forms Fax to: (808) 948-5648
• Kaiser
  • Care coordination: Offer social worker 808-432-2000
  • Fax number to send 1157 forms to (evaluation for serious mental illness). 808-432-7645
  • Prior Authorization
• Ohana
  • Care Coordination: (888)-846-4262 or form fax to: 1-855-703-8078
  • Ohana Baby Steps Program
  • Ohana Healthy Rewards Program
• Prior Authorizations
• Fax number to send 1157 forms to (evaluation for serious mental illness).
  • Call Manager for CCS, Carolee VanStrien, at (808)-675-7316
• United Healthcare
  • Provider Resources for UHC
  • Hawaii Health Plan Support Contact Numbers
  • Care Coordination:
    • Obstetric Risk Assessment form: Complete and fax to 877-353-6913
  • UHC Hapai Malama Pregnancy Program: Call (888) 980-8728 to enroll for free
  • Providers Relation, Member Eligibility, Prior Authorization: 877-842-3210
  • Fax number for prior authorizations 800-267-8328
  • Behavioral Health Prior Authorizations fax: 877-840-5581
  • Medicare and Medicaid Plans Provider Call Center: 888-980-8728
• Hawaii Pacific Healthcare Financial Assistance Program
  • Financial Assistance Application (English)
  • Financial Assistance Application in other languages available here for download.

• 911: Call if you are having an emergency or need a police officer at the scene. 
• 311: Non-emergent reports such as potholes, flooding, broken street light, etc. 
  • File a non-emergent service request
• HONU/POST: Shelter operated by HPD for persons experiencing homelessness. Intake 24/7. 
  • Dial (808) 768-HONU (4668)
• How to Report Police Misconduct

• Emergency Broadband Benefit Program
• Rent Relief Assistance: One Oahu
• State Office on Homelessness
• Shelters
  • Emergency, Women and Children, Family Shelters
  • Mary Jane Home for single mothers up to 4 months postpartum (Kailua)
  • RYSE (Youth Services)
  • Vacancy Grid of Shelters by PIC
• Transitional Housing
  • Maili Land  Transitional Housing Program
• Unsheltered Youth Experiences in Hawaii (video)

DUTY TO NOTIFY: Doing so fulfills your statutory obligation under Chapter 350-1 (2) and 350-1.1 (c), Hawaii Revised Statutes, which requires an oral report followed as soon as possible by a report in writing to the Department when a child has been the victim of sex trafficking or severe forms of trafficking in persons.

• Child & Family Service
• Hoola Na Pua
• Imua Alliance
• National Human Trafficking Hotline Available 24/7 by calling (888) 373-7888 or Text BeFree (233733)
  • Flyer in multiple languages
  • Services available to survivors of trafficking
    • Resource guide for social service providers.
• Pacific Alliance to Stop Slavery (PASS)
• Pacific Survivor Center
• Polaris Project
• Prevention Webinars for Protective and Caring Adults
• Professional Resources:
  • Human Trafficking Resource for Mental Health Professionals
  • National Center on Safe Supportive Learning Environments: Human Trafficking in America’s Schools
  • Trafficking Terms
  • Videos:
    • Not My LIfe
    • Very Young Girls
    • Nefarious Merchant of Souls
• Susannah Wesley Community Center
  • Crisis Hotline: (808) 721-9614
• Trafficking Victim Assistance Program Hawaii

• The Legal Clinic of Hawaiʻi

• IHS: Employment Services
• Susannah Wesley Community Center: Workforce Development and GED Prep

• Hawaii Community Bail Fund
• Law Enforcement Assisted Diversion (LEAD) Program
• Legal Aid Society of Hawaii
  • Attorney (808) 380-5231

• Hawaii Mental Health Pro Bono COVID-19 Project: Free mental health services for therapy (no medication initiation)
• Hawaii – National Alliance for Mental Illness: Free support & education services
• Hawaii UTelehealth: Free mental health and psychiatric care for Hawaii residents
• Samaritan Counseling Center of Hawaii

• Get Help: Food, Financial, Housing, ID Services
  • Per HRS 286-309 – Waives fees for an original or renewal identification card for any individual who is homeless, provided that their status is corroborated by a homeless verification letter.

• Community First
• Kokua Mau
• Malama O Na Keiki: Education and support services for families

• Family Hui Hawaiʻi
• Family Programs Hawaiʻi
• Family Support Hawaiʻi (Hawaiʻi Island only)
• Ka Paalana: Preschool and outreach programs for homeless and at-risk families on O’ahu and Hawaiʻi Island
• Parents and Children Together (PACT)
• Susannah Wesley Community Center (Kalihi-Palama area)

• Good RX
• SingleCare

• Success & Growing up in Hawaii as a Micronesian (video)
• The Popolo Project

• Sex Abuse Treatment Center of Hawaii
  • (808) 524-7273
• Sexual Violence Help: National brochure
• National Sexual Assault Hotline
  • (800) 656-HOPE (4673)
• Professional Resource:
  • National Organization of Asian Pacific Islander’s Ending Sexual Violence (NAPIESV)

• Processing Centers
• Online Application

• Replacing a lost SS card
• SS Card Replacement Application

• Hawaii CARES: Coordinated Access Resource Entry System
  • CARES
• Healthcare Clinic: Perinatal Addiction Treatment Hawaii (PATH)
• Treatment
  • Department of Health Contracted Treatment Providers 2022-2024
  • Big Island Substance Abuse Council
  • Hina Mauka
  • Salvation Army: Family Treatment Services
• Alcohol Drinking Levels Defined
• Alcohol Use Disorder (AUDIT): Check Your Drinking *Please note that no amount of alcohol is recommended during pregnancy

• National Suicide Prevention Lifeline:
  • 988 (24/7 talk or text)
  • 888-628-9454 (Spanish)
  • 711 then 988 (TTY)
  • 800-985-5990 (Videophone for Deaf/HoH/ASL users)

• Child Tax Credit Resources

• Aloha United Way Directory: Financial → Utility and/or Rental Assistance
• Honolulu Community Action
• Program – LIHEAP
  • Application
  • Oahu District Service Centers
• Helping Hands Hawaii
• Rent Relief Assistance: One Oahu
• Utility Savings: HI Energy 4 Homes

• Adult Protective and Community Services Branch
  • To report adult abuse or neglect call 808-832-5155 or look online for your County reporting number 
• Child Welfare Service
  • To report abuse or neglect call 808-832-5300 or 888-380-3088
  • To report trafficking call 808-832-1999 or 888-398-1188
• Childhelp: National Child Abuse Hotline 
  • 1-800-4-A-CHILD or 1-800-422-4453
• Mothers Against Drunk Driving:
  • 1-800-GET-MADD or 1-800-438-6233
• National Center for Victims of Crime:
  • 202-467-8700
• National Organization of Parents of Murdered Children: 
  • 1-888-818-POMC or 1-888-818-7662
• National Organization for Victim Assistance:
  • 1-800-TRY-NOVA or 1-800-879-6682
• National Runaway Switchboard – Confidential 24/7 help for youth in crisis
  • 1-800-RUNAWAY or 1-800-786-2929
• Office for Victims of Crime Help Series:
  • Assault
  • Child abuse (youth ages 12 and older)
  • What Adults Need To Know About Child Abuse
  • Homicide
  • Robbery
  • Stalking
• Office for Victims of Crime Hawaii

• Office of Elections: Registration Qualifications & Deadlines